SPROUTCRAFT

Choosing a scent is a very personal process based on your goals! We recommend listening to your feelings.

• For energy and concentration (in the hallway, office), choose fresh, citrus, or green notes (Morning Dew, Ocean Breeze).
• For relaxation and coziness (in the living room, bedroom), woody, floral, and spicy aromas are ideal (Sandalwood & Vanilla, Silent Woods, Spiced Orange).
• For romance and a special atmosphere, sensual floral and fruity notes are perfect (Peony Blush, Pomegranate & Grape).
  Don't be afraid to experiment! Our tip: start with a small diffuser or candle to "live" with the scent and see if it's right for you.
  We have provided more details here.

We do everything to ensure your order arrives quickly and safely.

• Within the UK: Delivery is carried out by courier services (e.g., Royal Mail, DPD) within 2-5 working days.
• Delivery Cost: Free delivery on orders over £50. Standard delivery cost is £4.95.
• Tracking: Once your order is packed and handed over to the courier, you will receive an email with a tracking number.
• Handle with care! All our parcels are marked with special "Fragile" and "Keep away from heat" stickers.

Your satisfaction is our priority. We understand that choosing a scent remotely can be challenging.

• Return Guarantee: If the scent isn't right for you, you can return an unopened, undamaged product in its original packaging within 14 days of receipt for a full refund or exchange.
• How to Initiate a Return: Please contact our support team at [your email address], and we will provide you with all the instructions and the return address.
• Important Note: Unfortunately, we cannot accept returns of products that have been opened or used (e.g., candles with signs of burning, opened diffusers) for hygiene and safety reasons.

Proper care significantly extends the life of a candle and releases 100% of its fragrance.

• The first burn is the most important! On first use, let the candle burn until the entire top layer of wax has liquefied and melted to the very edges of the container. This will prevent "tunneling" (when wax melts only in the center) in the future.
• Always trim the wick. Before each lighting, trim the wick to a length of 5-6 mm. This will prevent sooting, a high flame, and blackening of the vessel's wall.
• Avoid drafts. Place the candle away from open windows, fans, and air conditioners. This will ensure even burning and uniform wax melting.
• Extinguish the candle properly. Use a snuffer or gently dip the wick into the wax and return it to an upright position. Never blow out a candle—this can cause smoke and spoil the fragrance.